Privacy Policy | Serendipity Technology

Serendipity Technology ("Serendipity," "we," "us," or "our"), operated by Serendipity Holdings, LLC in Volusia County, Florida, respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

Contact information you provide through our forms: name, email address, phone number, organization, and the details of your inquiry.
Communication preferences, such as whether you asked to be contacted by email or text message.
Usage information collected automatically through standard web analytics (for example, pages visited and general device information), including through Google Analytics and the Meta Pixel as described below.

How we use your information

To respond to your inquiry and provide the services you request.
To send service-related and account-related communications, including appointment reminders, project and account updates, and replies to your messages.
To operate, maintain, and improve our website and services.

How we use tracking

Our website uses Google Analytics 4 to measure which pages are visited, and, on our Upfront pages, the Meta (Facebook) Pixel to measure how our ads perform. These tools set cookies and collect information such as pages viewed, buttons clicked, device and browser details, approximate location, and the campaign link you arrived from. When you book a demo through our scheduling page (powered by Cal.com, hosted by us), we receive the name, email address, time, and any notes you enter, and we record that a booking occurred so we can measure which ads lead to demos. Meta and Google may use this information under their own privacy policies; we do not sell it.

To opt out: use your browser's tracking and cookie settings or a content blocker, install the Google Analytics opt-out add-on, adjust your ad preferences at facebook.com/adpreferences, or email us and we will help.

SMS / text messaging

If you provide your mobile number and choose text as a preferred contact method, or if you text one of our keywords, you consent to receive SMS messages from Serendipity Technology related to your inquiry and your account (for example, replies, appointment reminders, and project or account updates).

Message frequency varies.
Message and data rates may apply.
Reply STOP at any time to opt out, or HELP for help.

We do not sell or rent your personal information. Mobile phone numbers and SMS/text messaging opt-in and consent information are never shared with third parties or affiliates for any purpose, including marketing or promotional purposes. Your consent to receive text messages is used only to deliver the messages you asked for.

Service providers

We use trusted third-party providers to operate our services (for example, messaging, email delivery, and payment processing). These providers process information only as needed to perform services for us and are not permitted to use it for their own marketing. As noted above, SMS opt-in and consent data is not shared for marketing purposes.

Data retention

We retain personal information for as long as needed to provide our services and for legitimate business or legal purposes, after which we delete or de-identify it.

Your choices

You can opt out of text messages at any time by replying STOP.
You can request access to, correction of, or deletion of your personal information by contacting us.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The effective date above reflects the latest version.

Contact us

Questions about this policy or your information: email troy@serendipitytech.net or visit serendipitytechnology.com. See also our Terms of Service.